Carlson College

Carlson College

2006 Course Descriptions


Holding Company Team Development

We are combining our LLCs into one great Team and this is one step into our future. Learn the History, Vision & Values of the entire organization and how they create one company working towards success. A 3-day course offering the big picture as well as detailed break out sessions to better understand the impact of every segment of your operation and support services, and how they relate to the success of Carlson Systems, Carlson Engineering and ACS.

Engineering Team Development

Learn the History, Vision and Values and how to apply them in addition to understanding our processes from Sales to Customer Machine delivery. This course is your opportunity to network with our diverse teams from Ohio to Omaha as well as help set the direction for company initiative, change and success.

ACS Team Development

Learn the History, Vision and Values and how to apply them in addition to understanding our processes from Sales to Customer Machine delivery. This course is your opportunity to set the direction for company initiative, change and success.

POINT Break Sales

Planning, Opening, Investigating, Needs/Payoffs, and The Outcome. Based in SPIN Selling this course is our selling course for all Account Managers, Regional Sales Managers and Senior Sales Managers. Based on your position you will attend either a 3 or 4 day course, which gives you the complete details of the selling process we have adopted as our foundation of outside sales.

Principled Negotiation

Our resource for this course is the book "Getting to Yes!", an
excellent education tool that offers anyone in sales or a negotiating position the opportunity to understand the key motivators of both your customer and you. This interactive course will provide hands on practice and role play application of the challenging skill of negotiating to success for both parties.

Gung Ho!

You’ve read the book! You know t! You love it! Our classroom course for those managers, supervisors and bench strength that have not attended in 2005, offering the insights to Gung Ho! management and the grass root initiative. How to explain Gung Ho! implement it, and keep it alive in your location. Our Values in action; giving you the ability to develop the attitudes of Worthwhile Work, In Control of Achieving the Goal and Cheering Other On – the foundation of Team Work in our organization.

Gung Ho! Field

You've read the book! You know t! You love it! Now, a Training Team Member will travel to your location to assist in re-fueling the Gung Ho! initiative and spend time with your team to help improve communication and commitment to this foundation program. This is a great investment ina location that has experienced turnover or significant changes that have moved them away from maintaining their Gung Ho! program.

Strengths Course

Tied directly to our PRISM initiative this course will establish the foundation for all managers to have the ability to manage their Team Members to success through their individual Themes and Strengths. We will give basic coaching techniques, a full education on Q12 and its impact, introduce our new processes and procedures regarding employee review and goal setting as well as how to manage team blend opportunities for the improved success of their business.

Process & Systems Training

(This course is an on-site training program administered by the local manager)

The resource for this education was found in the STAFDA book Counter Pro and is a 2-week intensive training program covering:

• Computer Knowledge and skills
• Order Processing
• Product Knowledge
• Cross-training
• Customer Service
• Phone Handling
• Our Visions and Values
• Pledge Card

And much more. The workbook will be accompanied by on-line training and team cross training that provide 10-days of a detailed training process for a Team Member in any position in our company.